Policies

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Please let us know if you DO NOT want pictures & videos of your pets to be posted on our business & social media sites. Location and last names will never be provided for your safety and privacy. 

Please provide us with the key or code at the time of our initial meet and greet. If you do not have an extra key for us at the time of the meet and greet, please leave it somewhere safe and hidden for us to get at the first visit. If you would like us to return the key after the service is over, please let us know. If not, it will receive a color marker with your info and be kept safe for any other future visits needed. 

While unlikely, in the case your pet(s) needs emergency vet care while under our supervision, we will call you first. If we are unable to reach you and we feel it is a true emergency, we will proceed to take them to the vet listed on your client info sheet or to the nearest emergency clinic if your vet is unable to see your pet. The fees charged by the treating hospital are the responsibility of you, the owner. 

Services are required to be paid prior to the beginning of each scheduled service. Failure to do so will result in us not performing said service. We only accept cash, Venmo or Paypal currently.

For weekly/regular services, we can do weekly payments if it's easier. Please ask!

If there will be anyone visiting the home while you are away (please keep this limited), please let us know in advance.  Failure to do so, could result in refusal of service.

If at any point any of us feel uncomfortable or in danger in your home due to the behavior of your animal, we have the right to refuse service at any point. We are also not liable for any damages caused by one of your pets to another.